1. Introduction
JR Liquidations Limited ("ReturnPal", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our platform, or interact with our services (collectively, the "Services").
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect personal data directly from you, automatically through your use of the Services, or from third parties.
Information You Provide
This includes information you submit when creating an account, contacting us, or using our services:
- Name
- Email address
- Telephone number
- Company or business information
- Billing or payment information
- Any information you provide through customer support or communication forms
Automatically Collected Information
When you access our Services, we may automatically collect certain technical and usage data:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and actions taken
- Referring websites
- Date and time of access
Information From Third Parties
We may receive information from trusted partners or service providers including:
- Analytics providers
- Payment processors
- Marketing platforms
- Logistics or fulfilment systems
3. How We Use Your Information
We use personal data to operate and improve our Services. This includes:
- Providing access to the ReturnPal platform
- Managing customer accounts
- Processing transactions and service requests
- Communicating updates, support responses, and service notices
- Improving platform performance and user experience
- Analysing usage patterns and system performance
- Preventing fraud, abuse, or unauthorised activity
- Complying with legal and regulatory requirements
Where you have given consent, we may also send marketing communications about updates, features, or services you may find relevant.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process personal data:
- Contractual necessity — Processing required to provide the Services you have requested.
- Legitimate interests — Processing required for business operations, platform security, fraud prevention, and service improvement.
- Consent — Processing where you have provided explicit consent, such as marketing communications.
- Legal obligations — Processing required to comply with applicable laws and regulations.
5. Cookies and Tracking Technologies
Our website and Services may use cookies and similar technologies to improve functionality and understand how users interact with our platform.
Cookies may be used for:
- Website functionality
- Analytics and performance monitoring
- Security
- User preferences
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Services.
6. Sharing and Disclosure of Information
We do not sell or rent personal data to third parties.
We may share personal data with:
Service Providers
Third-party companies that support the operation of our Services, including:
- Cloud hosting providers
- Payment processors
- Analytics platforms
- Email and communication services
- Customer support systems
These providers process personal data only on our behalf and under contractual obligations.
Legal Requirements — We may disclose personal data if required by law, regulation, legal process, or government request.
Business Transfers — If JR Liquidations Limited undergoes a merger, acquisition, or asset sale, personal data may be transferred as part of the business transaction.
7. International Data Transfers
Some of our service providers may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- Standard contractual clauses
- Equivalent data protection measures
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss or theft
- Misuse or alteration
- Accidental disclosure
Despite our safeguards, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.
When personal data is no longer required, it will be securely deleted or anonymised.
10. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Request transfer of your data to another organisation (data portability)
- Withdraw consent where processing relies on consent
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
ICO website: https://ico.org.uk
11. Children's Privacy
Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.
If we become aware that personal data from a child has been collected without appropriate consent, we will take steps to delete that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, or data practices.
When updates occur, we will revise the "Last updated" date at the top of this policy.
13. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
JR Liquidations Limited
71-75 Shelton Street
Covent Garden
London, United Kingdom, WC2H 9JQ
📞 +44 7774 904697