No. Logging shipments on Packages Sent is optional. We can still process returns that arrive with your Client ID on the label — you do not need to add a package first.

If you skip that step, Received and in-progress status will not show until we record a sale. Sold Items and your monthly payouts will still update when items sell.

To see parcels move through receipt and processing as it happens, add each shipment on Packages Sent when you send it. That is what keeps those sections up to date in real time.

On the 1st of each month we email your monthly snapshot and invoice for the previous calendar month (unless you have turned off email in Settings). Your net payout is scheduled for the end of the following calendar month — for example, January sales are typically paid by the end of February.

Open Payouts & Invoices for line-by-line statements, due dates, and payout status. Add invoice billing details (name and address) in Settings for your statements. Add bank transfer details via our secure form on Settings or Payouts & Invoices using your private verification code.

ReturnPal does not store your bank account numbers on the dashboard. Instead, open Settings or Payouts & Invoices and use your private payout verification code on our secure bank details form (linked from that page).

Submit once when you join; complete the form again only if your bank details change. After we receive your submission, the dashboard will show that your bank transfer details are on file.

Warehouse progress on Received means inspection and QC at our facility — not that an item has sold.

Sold amounts appear when we record a sale and match it to your checked-in items. Until matching finishes you may see “Sale recorded — matching in progress”. Full earnings are always on Sold Items and monthly payouts.

• My queries — general questions, package or invoice issues, or follow-ups after ReturnPal replies. Messages stay in a thread and we email you when we respond.
• Missing/Lost Items — stock you sent to ReturnPal at least 2 months ago that does not appear on your dashboard. Include item names, tracking, and send dates so we can trace it.
• Reimbursement / Claims — Amazon reimbursement cases ReturnPal prepares for you (evidence, case text, photos). File these in Seller Central when a claim is marked ready.

Yes. If you use a prep centre, you can enter their details in Settings → Prep centre details. For any package where you tick Send to prep centre on the Packages Sent page, we can send eligible items to your prep centre free of charge so they can re-prep them and send them back into Amazon on your behalf.

This option is only for items sent back as OVERSTOCK. Damaged and defective returns are not eligible, because they do not come back in brand new condition and are not suitable for resale on Amazon. Only overstock items can be re-prepped and returned to Amazon in sellable condition.

By default you receive a weekly summary (Sunday evening, UK time) and a monthly snapshot + invoice on the 1st of the month. You also get transactional emails when important things happen (for example a package is delivered or an item is sold), if those preferences are enabled.

Change this anytime under Settings → Email preferences. Choose weekly only, or turn digests off if you prefer to check the dashboard only.