Frequently Asked Questions
Common questions about returns recovery
Once you have an account, add a package in your dashboard with a reference and list of products. We will provide you with our processing address. Send your Amazon returns to that address and mark the package with your reference so we can match it to your account.
We use performance-based pricing. There are no setup fees or subscriptions. You pay a percentage of the final sale value (processing fees start from 15%). Each month your most expensive item is processed free and you keep 100% of the sale value.
We issue monthly invoices. Payout is made by the last day of the month following the invoice period (e.g. February sales are paid by the end of March). You can see invoice and payout status in Payouts & Invoices.
Most returns are processed within 24–72 hours of receipt. You can track each item’s status (inspection, listing, sold) in your dashboard.
You can start by sending packages manually with your chosen reference. Optional Amazon integration can streamline sending and reconciliation; we will guide you through any required setup.
Yes. If you use a prep centre, you can enter their details in Settings → Prep centre details. For any package where you tick Send to prep centre on the Packages Sent page, we can send eligible items to your prep centre free of charge so they can re-prep them and send them back into Amazon on your behalf.
This option is only for items sent back as OVERSTOCK. Damaged and defective returns are not eligible, because they do not come back in brand new condition and are not suitable for resale on Amazon. Only overstock items can be re-prepped and returned to Amazon in sellable condition.
We inspect every item. Where we can pursue Amazon reimbursement, we will. Items that cannot be resold or reimbursed are reported in your dashboard so you have full visibility. We do not charge you for items that yield no recovery.
Can’t find your answer? Contact us.